Based on the initial understanding of obligations and expectations for innovation, the Engagement Manager must devise an Innovation Strategy And Plan for the engagement, in line with the account level innovation strategy.. If the Client is already in the midst of a transformation, the Engagement Manager must understand the Client’s transformational journey and come up with a proposal to leverage Capgemini expertise in partnering with the client in this journey. In case there is an obligation already stated in the contract, the Engagement Manager must come up with an Innovation Strategy And Plan to deliver Innovation Business Proposals and agree on the format for the same with the Client. The Service Innovation Strategy And Plan must include procedures created by leveraging and tailoring the standard approach, using relevant tailoring guidelines to meet the Innovation needs of the Service Engagement and the specific Client. These procedures are created to establish the activities and tasks to implement Innovation Management in the Service Engagement. The Engagement Manager should leverage Capgemini innovation framework while creating these procedures. The Engagement Manager should identify risks in achieving the objectives of this stream and ensure that the strategy, procedures and plans are designed to handle these risks. The tailored procedures may not conflict with contractual obligations, internal certifications and agreed management methods.

Engagement Manager should ensure that the Service Delivery team and other stakeholders also understand the Innovation Strategy And Plan and the expectations behind Innovation Management. The procedures provide a baseline that should be maintained throughout the entire life of the Service Engagement but should be revised if the standard processes are changed.

The selected tools used to support Innovation Management on a Service Engagement, should enable the progress of innovations and help to identify the benefits of the implemented innovations.